Refund policy

Return and Refund Policy — EMD MALL

Last updated: 18 October 2026

At EMD MALL, customer satisfaction matters to us. We aim to help resolve problems involving damaged, defective, incorrect, or missing products.

1. Refund Request Period

Please contact EMD MALL within 10 days of receiving your order if you wish to request a return, refund, replacement, or another appropriate resolution.

This timeframe does not limit any consumer rights or remedies available under applicable law.

2. Eligible Issues

You may contact us if:

• You receive a damaged or defective product.
• You receive an item different from what you ordered.
• An item is missing from your order.
• Your order cannot be fulfilled.
• Another significant issue affects your purchase.

3. How to Request a Return or Refund

Please contact us and provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the issue, where applicable.

Please contact us before returning an item so we can provide instructions. Return arrangements may depend on the nature of the issue and the applicable supplier or delivery process.

4. Refund Decisions and Processing

We will review each request and explain the appropriate resolution. Depending on the circumstances, this may include a refund, replacement, return, or another suitable solution.

If a refund is approved, it will generally be returned through the original payment method where possible. The time required for funds to appear may depend on the payment provider or financial institution.

If we cannot fulfill an order after payment, we will communicate the appropriate refund arrangements.

5. Change of Mind

Please review product descriptions, sizes, specifications, colours, and other details carefully before ordering.

Requests based solely on a change of mind or an incorrect selection by the customer may be subject to additional conditions, except where a return, refund, or other remedy is required by applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.

Any refund due following an accepted cancellation will be handled in accordance with applicable law.

7. Contact Us

For return, refund, and cancellation requests, contact:

Phone: +234 813 234 8685

Email: emdmall.store@gmail.com

EMD MALL — Your Everyday Shopping Destination.