Shipping policy
Shipping Policy — EMD MALL
Last updated: 18 October 2026
1. Order Processing
EMD MALL aims to process orders as quickly as possible. Processing times may vary depending on product availability, supplier processing, payment confirmation, and other operational factors.
2. Delivery Time
Our maximum delivery period is 15 days from the date an order is placed.
Delivery times may vary depending on your location, product availability, supplier processing, and delivery partner operations. We will make reasonable efforts to communicate significant delays.
If your order has not arrived within 15 days, please contact us so we can investigate and advise you on the next steps.
3. Free Delivery and Shipping Fees
EMD MALL offers free delivery on eligible orders. The delivery cost is already included in the displayed product price, so customers do not pay a separate shipping fee at checkout for eligible deliveries.
The price displayed on our website includes the delivery cost for eligible orders. No additional delivery charge will be applied to those orders at checkout.
Free delivery is subject to product availability and delivery coverage for the customer’s location.
4. Order Fulfillment
Some orders may be fulfilled through third-party suppliers, including Jumia where used, and delivery partners.
We may share the information necessary to process and deliver your order with relevant suppliers and delivery partners, in accordance with our Privacy Policy.
5. Customer Responsibilities
Customers are responsible for providing accurate delivery information, including their full name, delivery address, and active phone number.
Incorrect or incomplete delivery details may cause delays or unsuccessful delivery attempts.
Please ensure that your phone is reachable so the delivery partner can contact you when necessary.
6. Delayed or Undelivered Orders
If your order has not arrived within the stated maximum delivery period, please contact EMD MALL for assistance.
We will make reasonable efforts to investigate the delay and communicate the available next steps.
If an order cannot be fulfilled, any cancellation and refund will be handled in accordance with our Return and Refund Policy and applicable law.
7. Contact Us
For shipping and delivery inquiries, please contact us using the details below.
Business Name: EMD MALL
Phone: +234 813 234 8685
Email: emdmall.store@gmail.com
We appreciate your trust in EMD MALL and will do our best to provide a smooth and convenient shopping experience.
EMD MALL — Your Everyday Shopping Destination.